1. Introduction
Welcome to KhidmaGo ("خدماقو"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application and services.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, and profile photo when you register.
- Professional Information: Your profession, skills, city/wilaya, and voice bio recordings.
- Location Data: Your city and approximate location to show relevant job opportunities nearby.
- Transaction Data: Credit purchases and contact unlocks for billing purposes.
- Usage Data: How you interact with the app, including job views and searches.
3. How We Use Your Information
We use your information to:
- Provide and improve our job matching services
- Connect professionals with clients in their area
- Process credit purchases and transactions
- Send important notifications about jobs and account activity
- Ensure platform safety and prevent fraud
- Comply with legal obligations
4. Information Sharing
We share your information only in these cases:
- With Other Users: Your public profile (name, profession, city, ratings) is visible to other users. Contact information is only shared when a user unlocks it with credits.
- Service Providers: We use Firebase (Google) for authentication and data storage, and local payment providers (D17, Mobiflouss) for transactions.
- Legal Requirements: When required by Tunisian law or to protect our rights.
We do not sell your personal information to third parties.
5. Data Storage & Security
Your data is stored securely using Firebase (Google Cloud) with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Export your data
- Withdraw consent for optional data processing
To exercise these rights, contact us at privacy@khidmago.tn.
7. Data Retention
We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except for transaction records required for legal and accounting purposes.
8. Children's Privacy
KhidmaGo is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes through the app or by email. Continued use of the app after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at: